Thank you for choosing ES Gifts! Most of our products are made to order, and some may also be personalized. Please review the information below so you know what to expect after placing your order.
1. Processing Time
Most orders require approximately 3–10 business days for production and order preparation before shipment.
Processing times may vary depending on the product, customization, order volume, or seasonal demand. For the most accurate production estimate, please refer to the information provided on the individual product page.
2. Shipping Time
Once your order has completed production and is handed over to the shipping carrier, standard shipping generally takes approximately 7–15 business days.
Delivery times may vary depending on the destination, carrier operations, customs processing, weather conditions, and other circumstances outside our control.
- Estimated Total Delivery Time: approximately 10–25 business days from the date your order is placed.
- Please note: Business days are Monday through Friday and exclude weekends and public holidays.
- If a product page provides a different production or shipping estimate, the product-specific estimate should be considered the most accurate timeframe for that item.
3. Order Tracking
Once your order has shipped, we will send you a shipping confirmation email with a tracking number. Please allow approximately 24–48 hours for tracking information to begin updating in the carrier’s system.
Tracking updates may occasionally take longer while a package is being transferred between international and local shipping partners.
4. Address Changes & Incorrect Addresses
Please carefully review your shipping address before completing checkout. If you notice an error, please contact us as soon as possible, preferably within 24 hours of placing your order.
We will do our best to update the address before production or shipment begins. However, once an order has entered production or has been handed over to the shipping carrier, we may no longer be able to change or redirect the package.
Customers are responsible for providing a complete and accurate shipping address at checkout.
5. Shipping Delays
While we work with our shipping partners to deliver orders within the estimated timeframe, occasional delays may occur due to customs inspections, severe weather, carrier delays, peak holiday periods, transportation disruptions, or incorrect delivery information.
If your tracking information has not updated for several days or your order has exceeded the estimated delivery timeframe, please contact our support team and we will be happy to review the shipment for you.
6. Lost or Undelivered Packages
If your tracking shows unusual delays or your package appears to be lost in transit, please contact us so we can investigate the shipment with the carrier.
We will review each case individually and work with you toward an appropriate resolution when a shipment is confirmed to be lost or affected by a delivery issue.